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How do I?

Not satisfied with your product?

What are our return and refund policy?

Not completely satisfied or ordered the wrong size or colour? You can return any unworn items (in their original condition) within 14 days of receiving your delivery for a full refund. This does not affect your rights to return faulty items.

What is the general Info from the team?

Owner of Ukoma Addey Design
This seller usually responds within 48 hours.
Support this Germany-based online shop
You’re supporting a shop close to home with your purchase.

Thanks in advance

Exchanges are dependent on current stock levels.
If we are unable to offer an exchange, we can process a refund via the original payment method.
If you paid by card, refunds can take up to 7 - 10 working days to appear back in your account. PayPal refunds can take up to 30 days.
For further information on Ukomaa clothing orders, see below.
Faulty items
If your item is faulty, send us an email via the contact form so we can resolve the issue accordingly. If we cannot resolve the issue, and you need to return an item and a refund will be made to you as per the above refund policy.

Unfortunately, any shipment cost cannot be refunded.

What are the standard Information to note about shipping?

Shipping within Germany

Standard cost €4.99 /2kg   

May take 3-5 days on more due to Covid-19 impact on delivery schedule

Note: for more than 1kg this is calculated automatically by the cart.

Within Europe (excluding the UK)

Shipping within Europe may take up to a week or more and cost are dependent on weight which is

calculated automatically by the cart.

Standard cost €17.99 /2kg. 2kg and above are

calculated automatically by the cart.

The UK and the rest of  the world

Unfortunately, we cannot ship to other parts of the world yet. However, if you require shipment outside Europe please drop us an email to discuss available options

Returns and refunds

Unfortunately, shipping cost cannot be

refunded for any returns.

Please refer to our Returns and refunds policy.

What about Exchanges?

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